Account Manager (B2B)

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About the Role

We are seeking a dynamic B2B Account Manager to manage key client relationships, drive marketing strategies, and ensure the seamless execution of high-impact B2B campaigns. You will serve as the day-to-day client lead, helping businesses achieve their marketing and commercial objectives while fostering long-term partnerships.

This role requires a mix of strategic thinking, client relationship management, and hands-on execution to ensure successful delivery of B2B marketing initiatives, including digital campaigns and demand generation. You will be guiding the Agency’s solutions, coordinating and motivating all stakeholders - both internal (other departments within the agency) and external (clients, vendors, and partners).

Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for clients, understanding their business goals and marketing needs.
• Build and maintain strong client relationships, ensuring high levels of satisfaction and retention.
• Act as a trusted advisor, proactively identifying opportunities to improve clients’ B2B marketing performance.

Project & Campaign Management

• Oversee the execution of B2B marketing campaigns across digital, content, paid media, and demand generation.
• Brief, communicate, and negotiate objectives, tasks, deliverables, and deadlines with both external and internal stakeholders
• Coordinate with internal teams (strategy, creative, digital, and media) to ensure projects are delivered on time and within scope.
• Track campaign performance and provide data-driven insights to optimise results.
• Guide teams to develop proposals, including marketing and communication strategies, creative concepts, budgets, and timelines
• Think strategically and act as a gatekeeper to ensure the work aligns with the client’s business objectives
• Ensure the timely delivery of projects end-to-end, on budget, and meeting the quality excellence expected by both the Agency and the client
• Establish and manage processes, roles, responsibilities, and tools between the Agency and clients to ensure effective and efficient workflows
• Manage commercial activities, such as developing accurate quotes, documenting commercial communications (including sign-offs and closures), ensuring timely invoicing and payments, updating finance trackers/tools, and assisting in profitability analysis
• Lead and facilitate after-action reviews and analysis to drive continuous learning and improvement
• (If applicable) Manage and grow internal teams, including Senior Account Executives, Account Executives, and Interns.

Account Growth & Commercial Success

• Work with senior leadership to develop account growth strategies and expand client relationships.
• Manage budgets, timelines, and KPIs, ensuring campaigns deliver measurable business impact.

About You

The Essentials:

• At least 4 years of experience, with a focus on project delivery and client management
• Strong understanding of digital, social media, and advertising jargon and technology, with a keen interest in emerging technologies and how they can address modern challenges
• A solutions-driven mindset and an open, innovative approach
• Ability to work under pressure and meet deadlines in a fast-paced, creative environment
• Excellent time and resource management skills- highly organised with strong attention to detail
• Proactive in identifying opportunities, taking initiative, and seeing them through
• Strong interpersonal skills, with the ability to effectively interact with colleagues at all levels and across various disciplines
• Exceptional relationship management capabilities
• Excellent communication, presentation, and mediation skills
• Comfortable analysing campaign performance and data, presenting findings and insight to clients.
• Strong problem-solving orientation
• Confident in liaising with both internal and external stakeholders
• Proficient in Google Suite and presentation tools, with a willingness to learn new software/tools for day-to-day tasks

Not a must, but a plus:

• Proficiency in additional Southeast Asian languages is an advantage

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.