TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities
We’re looking for a strategic and hands-on Client Solutions Manager to manage and grow a portfolio of agency-led accounts in Singapore’s agency landscape. These clients sit in our agency business and your role will be to scale them toward mid-market or key account graduation, building sustainable pipelines and driving product adoption.

1. Account Management
- Build strong relationships with key stakeholders across agencies and client
- Lead business reviews and planning sessions alongside Sales, with a consultative lens
- Manage and grow post-sale client relationships across Branding, Performance, and e-Commerce products by monitoring and analyzing ad campaigns, proactively identifying opportunities to improve results, and upselling through a strong understanding of performance metrics and platform mechanics.
- Drive educational enablement by building and delivering training programs for both internal teams and external partners to deepen product knowledge and campaign maturity.

2. Product & Solution Expertise
- Educate partners on TikTok’s ad solutions and how they solve business goals
- Develop scaled consultation and analytical strategies to help clients and agencies improve campaign performance and maximize opportunities for their client's advertising
- Drive adoption of key products and ad solutions through education, insights, and strategy.
- Develop playbooks, test-and-learn frameworks, and vertical case studies

3. Consultation & Insights
- Translate campaign and market data into actionable insights
- Shape client and agency strategy based on learnings from scaled and focused accounts
- Share feedback to inform internal product and GTM development