Job Info:
- Salary: Basic up to $3800 +AWS + VB
- Working Hours: Monday - Friday (9am - 5:45pm); Saturday (9am - 1pm)
- Location: Changi (Company transport pick up at designated pick up points)
Job Scope:
- Promptly and courteously handle all incoming calls and customer enquiries
- Possess basic understanding of cargo commodities in compliance with IATA regulations
- Coordinate end-to-end air export shipment processes , liaising with internal teams, clients, and external stakeholders
- Book flights through the procurement team and ensure timely shipment arrangements
- Review and verify AWB/HAWB and other required shipping documents, escalating any discrepancies to customers or overseas agents
- Ensure accurate and timely data entry into internal systems
- Communicate effectively with overseas agents on shipment requirements, rates, and operational updates
- Obtain rate approvals from customers prior to shipment departures.
- Share flight schedules and proactively update clients on freight statu
- Ensure AED compliance and timely job file closure in accordance with KPIs
- Monitor shipment uplift and transit status to ensure on-time delivery; escalate delays to shipper and receiving stations as needed
- Understand and comply with customer-specific SOPs and shipment handling instructions
- Track and work toward monthly and annual KPIs and operational objectives
- Provide support in shipment execution across teams when required
- Generate and provide accurate airfreight quotations upon request
- Handle supplier invoice disputes and ensure resolution
- Escalate critical issues in a timely manner for management attention and resolution
- Perform additional ad-hoc duties as assigned by the Supervisor or Manager
Requirements:
- Minimum GCE ‘O’ levels
- 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous
- Able to work over-time when required
- Good written and spoken English
- Possess excellent communication and interpersonal skills
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We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chou Jia Hooi | EA Personnel No.: R23115147