Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Team Summary
The Regional Account Management team is responsible for expanding Visa’s acceptance solutions throughout the Asia Pacific (AP) region by deepening and broadening the usage of Acceptance Solutions product suite with our clients. The key measures of success include YoY improvement and attainment of targets across NPS, Net Revenue, Annual Average Net Revenue (bookings) and processing share through activities that meet our clients’ priorities and objectives. This includes identifying and driving expansion of acceptance solutions into new geographies and up-sell of new services to power our clients’ business.
What an Analyst in Regional Account Manager does at Visa
Provides support to the Director of Global and Regional Acquirers to protect and grow Net Revenue from the portfolio of acquirers. Support includes, but is not limited to:
Data pull and analysis to provide actionable insights to avert threats, capitalize on opportunities and track client performance against goals
Provide regular reports on progress on key initiatives
Act as a liaison between client and internal teams
Coordinate communication and content development with other departments to ensure smooth delivery of client presentations (e.g. product pitches, Quarterly Business Review, Steerco, etc.)
Support the execution of tactical sales campaigns and/or generate case studies to drive awareness of how our solutions powers our clients’ business
Manages a portfolio of SMB merchants with the objective of protecting and growing Net Revenue by understanding clients’ needs, ensuring satisfaction, developing pipeline and executing with sales excellence
Close deals and meet sales quotas
Collaborate with Client Support (L1/L2) and Client Service (Technical Account Management) to ensure client requests are addressed in a satisfactory and timely basis
Develop and negotiate commercial proposals for contract renewals, ups-sells or re-pricing to mitigate margin compression, grow overall Net Revenue
Works closely with our Product Management team to maintain technical and functional knowledge of existing and new products and actively contributes to the evolving business and product strategy
Travel will be required
Why this is important to Visa
Diversifying our revenue streams and capturing new payment flows is a key pillar of Visa’s growth strategy and will be critical to our continued success. Visa Acceptance Solutions, part of Visa’s Added Value Services line of business, is a top global priority to support this growth and will be a key driving factor in achieving our goals. As a senior member of the Account Management function, you will play an integral role in identifying and bringing growth opportunities into the Visa ecosystem through providing market leading, innovative, digital payment solutions. This is a frontline role helping Visa grow and continue to be the no. 1 payments technology company in the world.
Qualifications
What you will need:
Bachelor's degree
Fluent in English (Mandarin desirable)
5+ years of B2B enterprise software or technology consultative sales experience
Experience in merchant acquiring and payments industry
Strong written and verbal communication and presentation skills
Sales and relationship management skills
Organisational and time management skills
Strong collaboration and influencing skills
Problem solving skills
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.