Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role:
We are looking for a dynamic leader for our APJ Services organization. Reporting to the VP of International Services, this inspirational ‘rainmaker’ role will be responsible for ensuring our customers maximize the value they derive from their investment in the Elastic platform. Our Services organization exists to inspire, innovate and deliver outcome based engagements that truly delivers on (and beyond), their ambition. If you have experience leading a rapidly evolving Professional Services for high-growth SaaS organizations, we’d love to hear from you!
What You Will Be Doing:
- Leading the distributed APJ Services team that responsible for accelerating our customers' success in leveraging the Elastic Stack to power their most mission-critical use cases
- Being accountable for developing a long-term strategy, execution roadmap, priorities, and investment plan to scale our Services organization to meet the demand of the future
- Owning the P/L responsibility for APJ Services
- Planning and managing at both the strategic and operational levels
- Tracking and managing key metrics to ensure customer satisfaction and loyalty are maximized
- Managing a distributed and diverse Elastic team and developing strategic partner relationships
- This role will include frequent regional travel, with occasional global trips
What You Will:
- 3rd or 4th line leadership experience leading large, geographically distributed teams in a software / SaaS company with multi-billion dollar revenues
- 12+ years record of leading rapidly evolving Professional Services teams
- Experience in hypergrowth, SaaS environments
- High levels of integrity, authenticity, and humility
- Strong executive presence, influencing skills, presentation skills, and business insights
- A demonstrable desire for innovation, continuous learning, and improvement
- Ability to work in a fast-paced, growing, and results-oriented atmosphere
- Strong track record of building and developing high performing teams
- Proven success working within a highly matrixed organization and establishing strong relationships across the organization
- Proven track record of building and scaling GTM offerings to support the business
- Executive sponsorship experience with large customers
- The gravitas to represent one of the most critical functions within Elastic to executive leadership, key stakeholders, and peers in other function
- Strong track record of recruiting, developing and retaining a high performing customer services organization
- The ability to see the big picture without losing sight of the details
- Deep understanding and appreciation of the region, cultures and working practices
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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