• Possessing specialist knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organisation, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customised training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organisation’s systems
• Developing reports for teams across the business