Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.
Key Responsibilities:
1. Marketing and Content Coordination
§ Coordinate with marketing team to prepare briefs, gather inputs, fact check content, and liaise with internal subject matter
§ Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
§ Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
§ Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
§ Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.
2. Product Support and Quality Assurance
§ Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
§ Review user acceptance tests (UATs) and conduct sanity checks.
§ Provide basic tech support and troubleshooting, with a strong understanding of the digital programme’s flow.
3. Monitoring and Evaluation
§ Track and update participant data accurately using Excel and other tools.
§ Support data cleaning, analysis, and synthesising insights to inform programme improvements.
§ Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.
4. Data Tracking and Reporting
§ Support daily tracking and management of key data points relevant to programme performance and user engagement.
Requirements:
· Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in computer Science, computer Studies, information technology or related disciplines
· Experience with user testing/IT related matters is an advantage.
· Strong communication and administration skills.
· Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
· Detail oriented and meticulous
· Able to work independently and be proactive.
Working Place
Outram
Working Time
Monday to Friday: 8.30am to 6.00pm
Job Types: Full-time, Contract
Contract length: 12 months
Pay: $2,800.00 - $3,200.00 per month
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Singapore 169037