- Provides on-boarding support, observes and provides feedback to new and existing staff to ensure they are on-track with Unity related matters, able to provide an exceptional customer experience so that they achieve required knowledge and skills to perform according to the company standards - Unity.
- Ensure smooth communication flow between management and store level so that management's plans are timely communicated and implemented whilst feedback from stores on operational issues are also feedback to management.
- Monitor store operations (Unity) in terms of storekeeping, merchandising, stocks ordering and management and to ensure assigned stores operate at optimum performance level.
- Assist in setting up, renovating and closing down of stores according to management's plans.
- Assist Area Manager in analyzing weekly sales trends, providing weekly store status and recommend effective proposals to enhance sales performance.
- Conduct store visits (at least to visit all the stores within a month) which will ensure the delivery of consistent performance, adherence to company and legislative standards and compliance to policies and procedures.
- Update and report effectiveness of promotions, customers; feedback on all products and service launches, promotions as well as store activities and trends to the AM.
- Coordinates and executes all operations calendar directions, campaigns, and sales promotions in a timely manner.
- Assisting in collating allocation review for PWP, Plus Sell, Plus Member Deal and for monthly promo listing.
- Other duties as assigned (e.g. Stock take, Arranging supplier for onsite promotions and promoters, Helping in updating store planogram etc.)
JOB REQUIREMENTS
- Degree in any discipline
- Proven experience in retail operations management at leading FMCG company
- At least 2 years of experience working in retail pharmacy or drug store
- Good understanding of performance evaluation metrics
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
SKILLS
NOT APPLICABLE