JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facilities Manager
Work Dynamics - Integrated Facilities Management
The Assistant Facilities Manager (AFM) reports directly to the Site Lead and is responsible for overseeing the daily facilities operations while supporting strategic facilities management initiatives. This role ensures the delivery of a world-class working environment that enhances workplace experience for all employees. The AFM supervises facilities technician, manages vendor relationships, coordinates maintenance activities, and ensures compliance with health and safety standards.
KEY RESPONSIBILITIES
Strategic Support & Leadership
Support the Site Lead in the oversight of onsite operations, working closely with the Hospitality Lead to ensure smooth coordination and service delivery
Ensure efficient and effective maintenance and timely completion of works
Develop and maintain facilities management policies, procedures, and standards
Provide regular reports to Site Lead on facilities performance metrics and operational status
Manage departmental resources and contribute to budget planning and control
Workplace Operations
Manage day-to-day facilities operations to maintain a world-class working environment that creates a wonderful workplace experience for employees
Carry out all minor mechanical & electrical repairs and troubleshooting relating to workplace systems (excluding AV) and utilities, ensuring work is planned and executed to minimize risk or inconvenience
Responsible for the management and planning of preventative maintenance works and services
Oversee weekend preventative maintenance (PPM) works as required
Manage relationships with housekeeping, indoor landscaping, and pest control partners to ensure highest quality of service
Conduct and supervise regular facilities inspections and audits
Serve as the primary point of contact with building management for daily operations affecting employee, guest, and candidate experience
Ensure office facilities, air-conditioning, lighting, furniture, and office equipment are well-maintained
Maintain all site documentation and playbooks with current information
Manage and assign work request tickets and ensure timely completion
Assist in special events within the office including furniture moving and multipurpose room setup for training/events
Lead response to critical out-of-hours issues and emergency situations
Ensure certification of safety supplies, including proper stocking of First Aid boxes
Integrated Workplace Management Systems
Utilize CMMS to track and manage maintenance requests
Oversee implementation and management of occupancy and utilization sensors
Coordinate technical workplace works for all Move, Add and Change (MAC) requests and Additions & Alterations works
Maintain site space planning tools and ensure floor plans are regularly updated
Project & Sustainability Management
Manage projects, including upgrades, and oversee variation works
Prepare and submit justifications for variation works
Support client in achieving corporate goals such as sustainability initiatives to help reduce client's carbon footprint
Implement quality maintenance programs and comply with government/statutory regulations
Vendor & Contract Management
Serve as the primary vendor point of contact for daily operations
Manage vendors contracted under service providers to ensure compliance with service level agreements
Calculate and compare costs for goods and services against industry averages
Be responsible for raising PO and receiving invoices for services less than established thresholds - verifying, scanning, filing, tracking, and submission to finance team for payments
Risk Management & Compliance
Implement quality maintenance programs and comply with government/statutory regulations
Conduct regular audits of building, M&E facilities and works
Develop and maintain emergency response procedures
Monitor and maintain environmental controls and sustainability initiatives
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.