Job description (Assistant F&B manager)
Responsibilities
1. Operational Support
- Assisting with opening and closing the stall, ensuring readiness for operations.
- Helping manage inventory, restocking supplies, and placing orders when needed.
- Overseeing food preparation or product arrangement to meet quality standards.
- Ensuring the stall remains clean and organized throughout the day.
2. Staff Assistance
- Supporting the Stall Manager in supervising and coordinating staff activities.
- Acting as the point of contact for team members in the manager’s absence.
- Training new staff in operational procedures and customer service.
3. Customer Service
- Interacting with customers, addressing inquiries, and resolving minor complaints.
- Ensuring customer satisfaction by maintaining service quality and efficiency.
- Promoting new products or specials to customers.
4. Financial Assistance
- Assisting in handling cash, digital payments, and daily sales transactions.
- Supporting the preparation of sales reports or financial documentation.
- Ensuring accurate billing and smooth payment processing.
5. Compliance and Safety
- Monitoring hygiene and safety standards to meet regulatory requirements.
- Assisting with routine checks to ensure cleanliness and food/product safety.
- Reporting any compliance or safety concerns to the Stall Manager.
6. Marketing and Promotion
- Helping implements promotional strategies and events to attract customers.
- Maintaining the visual appeal of the stall (e.g., displays, signage).
- Collecting feedback from customers to improve services or products.
7. Problem-Solving
- Addressing minor operational issues, such as equipment malfunctions or shortages.
- Managing staff or customer conflicts in the absence of the Stall Manager.
- Offering suggestions to improve workflow or efficiency.
Key Traits of a Successful Assistant Stall Manager:
- Team Player: Works collaboratively with the manager and staff.
- Proactive: Takes initiative to address issues before they escalate.
- Customer-Oriented: Focused on delivering excellent service.
- Dependable: Reliable and capable of handling responsibilities in the manager’s absence.
- Adaptable: Able to respond effectively to changing situations