Roles & Responsibilities
Investigation of Field Returned Product:
- Take ownership to track status of inbound / outbound delivery of returned components / products.
- Verify consumer complaint symptom.
- Maintain field returned master database.
- Provide preliminary data analysis based on field returned master database.
- Owns preparation for QCT meeting (Quality Complaint Team):
- Compile & send list of samples to be reviewed.
- Provide pre-investigation outcome (e.g., confirmation of consumer complaint / checks and measurement data).
- Support QCT per instruction / requirement of engineers
- For Safety field returns in addition to above steps, take ownership and update status in Safety return handling system in SAP. Ensure update of Safety system deliverables till closure with 8D report.
Requirements:
- Diploma in Electrical/ Electronics. Degree in Electrical/Electronics for Engineer/ Team Lead
- For Engineer/Team Lead. Experience in trouble shooting, failure mode analysis and have pro-activeness in problem solving & documentation of findings.
- Experience in a Quality Related function is preferred.
Job Type: Contract
Contract length: 4 months
Pay: $2,500.00 - $3,200.00 per month
Schedule:
- Monday to Friday
Work Location: In person