Job Duties
- Support all different aspects linked to Dept developments including but not limited to deals, documentation and reporting, client services, KYC, etc
- Provide client services and support for cash management and Financing activities including Financing platforms training to the clients, management of client requests, answering clients queries, troubleshoot on issues, etc
- Responsible for supporting front office in client onboarding process, periodic review, modification, and closure processes ensuring the bank compliers with all the applicable regulations and internal policies
- Receive briefing from business lines to understand future transactions/deals and launch onboarding processes liaising with the KYC platform.
- Engage and work with business lines and external clients to obtain necessary information and documentation.
- Coordinate with internal teams and clients for timely completions;
- Provide proactive support and advice to the business and other functions on all issues;
- Maintaining a highly collaborative, positive, & synergistic relationship with the Client and with internal teams to ensure quality delivery and support.
- Participate in projects with relation to regulatory changes, new processes & initiatives, continuous improvement, system enhancements and digitalization, remediation exercises as well as audits.
- Support any ad-hoc tasks depending on the team capacity
Requirements
- Bachelor’s degree or a diploma in Business or Banking & Finance
- Good experience in client facing or client service roles
- Good knowledge in financial services such as trade finance or supply chain finance
- Highly organized, collaborative and detailed oriented
- An excellent verbal and written communication skills
- Ability to work independently, eager to learn, and multitasking to manage multiple priorities
- Strong team, networking, and relationship building skills
- Self-motivated and excellent team player
- Strong presentation skills
- Good knowledge of Ms Office package (word, excel, power point)
- Good Knowledge KYC banking regulation