Training Programme Details
- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
Shift Timings Weekends Shift:
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
About The Role
We are seeking proactive and service-oriented individuals to join our Contact Centre team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.
Key Responsibilities:
- Handle inbound calls professionally and resolve customer queries efficiently.
- Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
- Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
- Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
- Guide customers on bank services and self-help tools.
- Accurately document call logs and follow up on outstanding cases.
- Stay current on fraud trends, banking procedures, and system tools through ongoing training.
- Identify and flag mule/funnel accounts to relevant business units or compliance teams.
Job Requirements:
- No prior experience required; full training provided.
- Call centre, banking, or anti-fraud investigation experience is a plus.
- Clear, pleasant speaking voice with strong communication and interpersonal skills.
- Good command of English and basic Microsoft Office skills.
- Analytical, detail-oriented, and able to thrive in a fast-paced environment.
- Willing to work rotational shifts, including weekends and Public Holidays. Team player with a strong sense of responsibility and service excellence.
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(Shortlisted Candidates Will Be Working For The Banking Sector Client): Interested Candidates Please Apply Directly or Reach Out To Our RECRUITMENT TEAM (Law Bing Yee - +65 8 3 3 2 1 1 9 2 | EA License No. 24C2333 EA Personnel No. R23114521)