- Bachelor's degree in Business, IT, Engineering or related field.
- 5+ years of experience in senior business analysis roles—especially involving cross-functional or platform onboarding projects.
- Strong expertise in discovery, requirements elicitation, process modelling, use case and data mapping techniques.
- Proven record of leading workshops, writing clear requirement specifications, and facilitating UAT/change management.
- Advanced analytical skills with experience in KPI definition, data-driven insights, cost-benefit/risk analysis.
- Skilled in project tracking tools (e.g., Jira, Trello) and documentation platforms (e.g., Confluence, Google Workspace).
- Excellent communication, stakeholder management, problem-solving, documentation, and facilitation skills.
- Ability to partner with technical delivery teams and understand architecture, data models, and digital platforms.
Preferred Qualifications
- Experience in Agile/Lean software delivery.
- Familiarity with enterprise/cloud platforms or digital government systems.