Job Description & Requirements
- Answering Incoming EV Chargers & General Phone Calls to Customer’s Inquiry
- Conduct outbound call (existing leads and cold calling) to promote products and services to potential customers.
- Manage inbound and outbound calls in a timely manner, handle manage enquires and reservations from various online channels.
- Responding to Customer’s Emails Identify and Escalate any EV Chargers Issue Provide Information to customers for any EV Details like pricing, availability etc.
- Compiling Reports for EV Chargers Maintenance and Landlord Research, Identify and Resolve Customer Complaints by understanding the root of the problem
- Monitoring the EV Chargers
- Follow up Customer Calls when necessary
- Issue and Print Complimentary / Redemptions EV Chargers
- Assist and Work Closely with Others Team
- Ad hoc duties assigned by Superior and Managers
REQUIREMENTS
- Possessed minimum ‘O’ Level or equivalent.
- Relevant experience in sales, marketing, promotions or telemarketing is preferred. Customer service orientated.
- Ability to handle high volume of cold calling.
- Good communication skills.
- Minimum 2 years experience
- Able to work under stress
- Good team player
- Proficiency in Microsoft Office