Location: Remote / Hybrid (onsite work may not be required)
About the Role
We’re looking for a friendly and driven Sales Call Specialist for our tuition centre to handle enquiries from parents, follow up with potential leads, and help convert them into enrolled students. If you enjoy talking to people and helping them find the right solutions, this role is for you.
This role can be done remotely — you may not be required to work onsite.
What You’ll Do
- Respond quickly to enquiries via calls, WhatsApp, emails, or messages
- Follow up with parents to understand their needs and share how we can help
- Build trust and guide parents through our programmes
- Record all call details and outcomes clearly in our system
- Share weekly updates on leads and conversions
- Use different approaches to engage various parent profiles
- Work with the team to improve our sales and follow-up process
- Share feedback from parents to help us improve
- Ensure a positive and professional experience in every call
- Stay familiar with our programmes and offerings
What We’re Looking For
- Experience in sales, customer service, or similar roles (education sector is a plus)
- Strong communication skills – you’re warm, clear, and persuasive
- Good organisation and follow-up habits
- Comfortable using Excel/Word and simple reporting
- Confident and calm, even when handling concerns or objections
- Self-motivated, results-driven, and a team player