People and Culture
- Deliver the Mandala Way and implement Mandala Values in every action and interaction.
- Contribute to a positive and supportive environment, by collaborating with the team to maintain a high level of service and hospitality between colleagues, fostering a culture of respect, trust, and teamwork.
- Adhere to the highest standards of professionalism and hospitality, and inspire their teammates through consistent excellence in service.
- Engage proactively in training and development, ensuring they are equipped with the knowledge and skills to meet the expectations of our Members.
Members’ Experience
- Deliver an exceptional Members’ Experience by striving to the highest standards of service and exceeding Members’ expectations.
- Engage with Members and guests on a daily basis, actively listening to their needs and responding promptly and professionally to their requests.
- Collaborate with the Floor Manager and Member Relations Team to ensure a seamless experience for Members, supporting the cultivation of relationships that enhance the Members’ Experience.
- Address Members’ concerns or feedback efficiently and respectfully, ensuring any issues are resolved swiftly to their satisfaction and reported to the Floor Manager.
Operational Excellence
- Execute Cycle of Service and deliver the Mandala Way to Service Excellence.
- Take ownership of specific stations and ensure all tasks and responsibilities are carried out according to established standards and procedures.
- Collaborate with the team to optimize service efficiency and speed while maintaining the highest levels of quality.
- Support in event setup, execution, flow, breakdown, reporting, and handover to ensure seamless service delivery.
- Assist in the implementation of standard operating procedures (SOPs) to maintain consistency, quality, and continuous improvement in operations.
Financial Performance
- Support the Restaurant Manager in meeting financial targets, ensuring the efficient management of resources within the designated station, optimizing every opportunity for exceeding targets and contributing to the reputation and success of the venue.
- Collaborate with the team to ensure the floor operations run seamlessly, maximizing table turnover during service.
- Contribute to optimizing service efficiency by maintaining an organized workflow, ensuring timely and accurate order taking and delivery, minimizing waste and delays, ensuring revenue while delivering exceptional Members’ experiences.
- Ensure exceptional service and Members’ Experience, optimizing every opportunity for upselling and increasing spend per head.
- Assist in the accurate reporting and management of daily financial data, ensuring that all transactions are processed correctly and efficiently.
- Support their Senior and Supervisor in inventory management and stock control processes, working with the team to ensure supplies are properly rotated, waste is reduced and resources efficiently used.
Creativity and Innovation
- Contribute to the creative energy of the team, bringing fresh insights and supporting new ideas to enhance the Members’ experience and service delivery.
- Surprise and delight : be creative to surpass Members’ expectations.
- Identify operational challenges or inefficiencies and propose solutions for continuous improvement.
- Collaborate with key stakeholders to execute Club programming, maintaining a dynamic and inspiring atmosphere.