Job Description:
We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic at Our Tampines Family Clinic, and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.
Key Responsibilities:
- Oversee day-to-day counter duties to ensure a seamless patient experience
- Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
- Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
- Handle appointment bookings and inquiries via phone, email, and in person
- Maintain accurate and updated patient records using clinic management software
- Address patient concerns and provide timely, empathetic, and effective resolutions
- Conduct regular inventory checks, manage stock levels, and place orders as needed
- Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
- Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
- Support the clinic team by covering clinic assistant duties when required
- Undertake other administrative or operational tasks as assigned by the management
Requirements:
- Prior experience in a managerial role in a healthcare or clinic setting preferred
- Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
- Proficient in the use of clinic management software and MS Office applications
- Strong communication and interpersonal skills
- Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English
- Well-organized, detail-oriented, and able to multitask in a fast-paced environment
- Positive attitude with a strong sense of responsibility and leadership
- Able to commit to 2 weekday evening shifts and 1 weekend shift.
Benefits:
- Competitive salary and performance incentives
- Training and career development opportunities
- Supportive and collaborative working environment
If you are a proactive and responsible individual with a passion for healthcare operations, we invite you to join our team at Our Tampines Family Clinic. Apply now and be part of a team that values quality patient care and service excellence.
If interested in the above position, kindly send your CV to: hr@ymedicalwellness.com.