• Lead Daily Club Operations
  Oversee all aspects of daily club functions — from opening to closing — ensuring the facility is clean, organized, and running smoothly. Monitor court conditions and club amenities, and coordinate with the appropriate teams to resolve issues quickly and efficiently.
• Team Management
  Supervise and support front-of-house staff, coaches, and operational teams. Ensure clear communication, effective task delegation, and alignment with club service standards. Provide on-the-ground leadership and foster a positive, team-first culture.
• Guest Experience & Community Building
  Champion an outstanding guest experience from the moment someone walks in. Build relationships with members and guests, handle escalated issues with professionalism, and nurture a welcoming club environment for players of all levels.
• Bookings & Scheduling Oversight
  Ensure efficient and accurate court bookings through the club’s scheduling system. Work closely with the operations team to manage court availability, class scheduling, and private bookings.
• Drive Club Activities & Events
  Collaborate with the team to promote tournaments, coaching programs, and social events. Organize and manage corporate events and group bookings, ensuring smooth execution and excellent guest experience.
• Admin & Reporting
  Oversee administrative tasks including inventory management, ordering supplies and staff scheduling. Monitor performance metrics and support management in planning and execution.