What You’ll Do:
- Answer and manage all incoming calls, identify caller needs, and redirect appropriately
- Welcome and attend to walk‑in visitors as the first point of contact
- Coordinate and assign technicians for site inspections and maintenance according to urgency and location
- Liaise with internal teams to address and resolve customer issues
- Maintain accurate service records, logs, and documentation
- Generate and manage operational reports and service‑related documents
What We’re Looking For:
- GCE O Level, SPM (Malaysia), or equivalent and above
- Effectively bilingual in Mandarin and English to engage with diverse stakeholders
- Prior customer service experience preferred
- Excellent verbal communication and interpersonal skills
- Patient, professional, and empathetic in handling customer queries
- Strong problem‑solving skills and critical thinking ability
- Proficient in Microsoft Word, Excel, and Outlook
- Highly organized with great attention to detail