• Overseeing the daily operation of the stores and assisting with the day-to-day operations if needed
• Managing staff deployed to the respective counters
• Planning of roster to ensure the most effective coverage of the counter maximizing the resources available to customer flow
• Working with product management team on the sales mechanics and to conduct briefing to the respective stores
• Ensuring sufficient stocks for all stores so that there will be operational and executional efficiency within the stores
• Working closely with different stakeholders on the training requirements
• Preparation of various weekly and monthly reports
• Ensuring the achievement/meeting of sales target at the respective counters