Become part of the team that shapes how customers perceive our brand. You’ll work across feedback loops, service touchpoints and voice-of-customer projects.
Key Responsibilities
- Monitor and respond to customer reviews and feedback
- Manage surveys and sentiment analysis reports
- Coordinate resolution of service issues across departments
- Support CX initiatives like NPS improvement or loyalty programs
- Assist in customer communication during launches or crises
What You Bring and Gain
- 1–2 years in customer support, CX or client comms roles
- Detail-focused and emotionally intelligent communicator
- Comfortable analysing feedback data and identifying themes
- Passionate about improving the customer journey
- Career growth into CX Manager, Loyalty Program Lead or Brand Experience Strategist
Benefits
- Competitive base salary + attractive commission scheme
- Personalised training tracks and performance coaching
- Fast-tracked advancement for top performers
- A high-energy, supportive team culture
- Daily chances to help people make informed, life-improving choices
Job Types: Full-time, Permanent, Fresh graduate
Pay: $2,500.00 - $3,000.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Work Location: In person