Responsibilities:
- Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
- Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
- Organize customer feedback and assist in optimizing service processes;
- Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
Requirements:
- Poly diploma and equivalent education or above (fresh gradudates are welcomed to apply);
- Proficient in English, familiar with email processing procedures, with good written communication skills;
- Good communication skills and service awareness;
- Proactive with strong learning ability.