Job Responsibilities:
- Manage customer accounts and maintain an up-to-date and accurate customer database.
- Communicate effectively with customers through both written and verbal channels.
- Address customer inquiries and complaints, providing timely and appropriate resolutions and ensuring follow-up.
- Monitor outstanding accounts and follow up to ensure timely payment collection.
- Liaise and coordinate with internal teams to support service delivery and operational efficiency. Prepare, analyse, and present regular reports related to customer accounts and service activities.
Job Requirements:
- Preferably 2 years of relevant experience in the related field is required for this position.
- Good team player with strong interpersonal and communication skills
- Computer literate with good communication and interpersonal skills
- Self-motivated, resourceful, meticulous and organized
- Possess initiative and a customer-oriented attitude
- Good interpersonal and communication skills