Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Customer Service Executive (Call Center)
Date Listed
27 Aug 2025
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$2,500 - 3,000 monthly
Company Profile
Our client is facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.
Job Description
- Work location: Toa Payoh
The Job
Responsibilities
- Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
- Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
- Prepare billing for the completed Preventive Maintenance
- Generate Reports using excel ,vlookup and pivot table
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
- Any adhoc duties assigned by Team Lead from time to time
Ideal Candidate
Requirements:
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience
- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
- Able to multi-task in fast pace environment
- Positive attitude, the enthusiasm to learn and the ability to work in a team
Ref: 7FNC1DN5LV
Application Instructions
Apply this role at https://snaphunt.com/jobs/7FNC1DN5LV
Agent Note This position is posted on behalf of a client by a third party agent.
Agent Note This position is posted on behalf of a client by a third party agent.