Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Customer Service Executive be part of their Customer Service Team for ongoing transformation projects. They are located in the East Area - easily accessible.
Responsibilities of Customer Service Executive:
- Handle customer enquiries via email and phone, ensuring excellent service at every interaction
- Manage stock reservations, delivery scheduling, invoicing, and order tracking
- Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfilment
- Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests
- Liaise with vendors for deal approvals and rebate programs
- Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions
- Support process improvements and undertake other duties as assigned
Requirements:
- Min 2 years of working experience in customer service field
- Experience in using Microsoft office and SAP
- Comfortable to work in fast paced environment
We regret that only shortlisted candidate will be notified.
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