Scope of Work
- Manage and assign transport bookings based on passenger requests and operational needs.
- Ensure vehicle dispatches are carried out efficiently and fairly to support smooth transport operations.
- Provide remote customer service assistance via video concierge systems, including handling enquiries and guiding passengers on transport options.
- Oversee the flow and supply of vehicles along terminal roadways to avoid congestion and maintain safety.
- Monitor designated holding areas and enforce discipline and order among drivers.
- Handle the registration process for drivers, including form issuance, data verification, and maintaining an accurate registry for audit purposes.
Requirements
- Diploma or Higher Nitec in any discipline or relevant experience are welcome.
- Good communication skills; able to handle customer enquiries professionally.
- Able to adapt and a good team player.
Willing to perform shift work – 7am to 7 pm or 7pm to 7am.