Location: Forum The Shopping Mall (Orchard)
About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014 we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hard working individuals, who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!
Role Overview:
We are looking for a positive, customer-friendly executive with a strong work ethic for our dance studios. You will be required to provide overall customer and teacher support over email, phone and face to face, to ensure seamless studio operations.
Things you will do
- Greet & welcome customers
- Provide information about our classes, programs, internal events and studio policies
- Respond to general support enquiries (email, WhatsApp, phone, walk-ins)
- Process student enrolments, withdrawals, payment collection and other administrative tasks
- Maintain accurate records of class schedules, registrations, private lesson bookings and payments using our studio management software
- Address customer concerns or complaints in a professional manner, escalating issues when necessary
- Ensure premises are kept neat, well organised and report any maintenance issue to the relevant personnel
- Collaborate within and across teams to achieve business goals of service excellence and growth.
- Any other tasks relevant to customer support and studio operations as assigned
About you:
As the ideal candidate you will have:
- At least 2 years of relevant experience in customer support/customer service
- Proficiency in office management software and systems
- Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
- Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Us:
- Opportunity to be part of a vibrant and inclusive dance community
- Competitive salary with performance-based incentives
- Access to studio classes
- Fun and supportive work environment where your ideas are valued
Working hours:
- 5 days work week (rotating schedule) Candidate must be willing to work on weekends, with up to 2 weekend days off per month.
- 10am to 7pm on weekdays, 9am to 6pm on weekends
If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.
Job Type: Full-time
Pay: $3,000.00 - $4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person