Job Responsibilities:
- Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
- Work in conjunction with Finance to maintain and minimize levels of account receivables
- Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
- Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
- Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
- Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
- Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
- Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
- Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity
Job Requirements:
- Strong interpersonal skills
- Detail-focused and guest-oriented
- Excellent leadership and problem-solving skills
- Strong verbal and written command of English