Job Description
- Responsible for managing projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
- Strong Project Management and Technical competency in all aspect of project cycle from Pre-Sales to Post commission completion.
- Service Calls: Problem solving and delivering closure on integrated security system defects.
- Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
- Full cost control and resolution of any disputes
- Programming of Security systems configurations, installing small additions and changes to the existing systems.
- Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
- Undertake surveys and assist in preparation of pricing for works required at customer sites.
- Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
- Manage resources, track resource utilisation and resolve resource constraints to ensure service levels criteria are met.
- Deliver an end to end process with customers
- Communicate effectively with all stakeholders around project status and timelines.
- Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
- Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
- Produce timely and detailed reports on Projects and Services Support.
- Compliance with KPI’s, procedures and reporting requirements. Maintain high customer satisfaction ratings that meet company standards.
- Occupational Health and Safety compliance including subcontract liabilities
- Complete required training and development objectives within the assigned time frame
Jobs Requirement
- Diploma / Bachelor’s Degree in Information Technology, Computer Engineering or related field required
- Basic knowledge in Networking.
- Understand IPv4 architecture.
- With CCNA certification
- System design (Software)
- Object Oriented design
- Preventive maintenance planning
- Have at least 2 years of knowledge/experience in network security system like door access and CCTV