Job Description
- Ensure smooth functioning of the business unit
- Ensure compliance to all existing processes and meet defined Service Level Agreements within the Unit
- Maintain high level of staff productivity and efficiency [Qualitative & Quantitative]
- Enhance processes to improve quality and efficiency of the Unit and lead new process rollouts in the respective ICAC
- Ensure necessary product and process training is provided to all staff on a regular basis through coaching and development programs
- Manage security [Physical and Information] at the ICAC and also ensure effective controls are in place to pre-empt any physical / data security breach incidents
- Responsible for Satisfaction Index / Score from Applicants [Voice of Customer]
- Responsible for Satisfaction Index / Score from Missions [Voice of Mission]
- Responsible for Satisfaction Index / Score from Employees [Employee Satisfaction]
- Develop and manage relationship with Mission.
- Conduct manpower planning and forecasting for the unit.
Job Requirements
- Possess a Bachelors's degree in a related discipline and/or equivalent professional qualifications.
- Minimum 1-3 years in Management role required.
- Proactive, committed and able to work under pressure.
- Excellent interpersonal skills and ability to work in a team.
- Knowledge of Indian dialects is essential
Alankit: Immigration Services to Singapore
As an entrusted partner to the Ministry of External Affairs, Govt. of India, Alankit provides reliable attestation, apostille, and CPV services for seamless immigration. Our services cater to businesses and individuals, efficiently navigating complexities through our 2 Collection Centres in Singapore
Locations
1. The Bencoolen
- 180B Bencoolen Street, Units 1-4
- Singapore 189648
2. IOB Building
- 64 Cecil Street, 6th Floor
- Singapore 049711
We provide a pathway to your global aspirations, offering expert services for a smooth immigration experience.
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