The Senior Business Analyst should preferably have at least a Degree in Computer Science, Information/Infocomm Technology, Information Systems discipline, with strong background in Product Thinking, Product Delivery and Prototyping and Proof-Of-Concept (POC) development.
The person should display strong creative, communication and organisational skills and led at least three (3) completed projects using user-centered design approaches for service or product development as well as Scrum or equivalent as the Agile software development framework.
This should include experience in leading at least one (1) team of analyst in developing service journey maps, site maps and workflows and conduct usability testing as well as User Research, Prototyping and POC. Experience in screen-level wireframes and create visual designs would be added bonus.
Deliverables
The deliverables set out in this engagement is a user discovery report and Proof-Of-Concept documenting the following:
- User discovery research to identify and understand limitations and shortcomings in existing processes and system.
- Derive insights on opportunities for improvements/enhancements in new Licence Processing System and processes.
- Define the user stories to facilitate iterative development of prototypes to test out ideas and refine recommendations.
- Envision the new one-MOM licensing system alongside the re-designed licensing process through a proof-of-concept discussed and agreed with Project manager.
Knowledge and Skills
- Tertiary education (Degree or Diploma) in relevant field is preferred.
- Knowledge in the following:
- Hands-on experience with Figma, Miro and Lookback