Job Description:
- Report directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty
- The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel
- Responsible for the supervision of the driveway and daily operation, and to ensure a consistently high standard of guest service
- Responsible for Information desk activities (including guest queries, information, mail, and messages)
- Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly
- Provide general information to customers and guests in a good and helpful manner
- Identify ways of increasing the Hotel’s overall profitability within the section
- Know how to explain the hotel and network pricing policy to guests
- Know how to present the sales pitch for the various network products and hotel services
- Systematically offer the hotel’s services to guests upon their arrival
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Requirements:
- Diploma in Hospitality Management or equivalent
- Prior experience in hotel front office operations is preferred
- A strong focus on customer service
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends, and public holidays