As a Housekeeping Supervisor, you set high standards on room cleanliness while providing seamless experience to our hotel guests. You are attention to detail and will be able to coach and guide new colleagues, motivating them to demonstrate true hospitality at work.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Supervise the implementation of housekeeping standards and procedures related to bedroom, bathroom, valet, cleaning services and linen maintenance
- Ensure guest laundry is processed and delivered in a timely manner
- Manage all special requests made by guests pertaining to housekeeping department
- Ensure consistency within the department and manage lost property in the hotel
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
- Aware of financial targets and assist department leader to drive results
- Recycle whenever possible and enforce cost saving measures to team members
- Attend meetings and conduct training sessions as required
- Liaise with departments for guest and hotel requirements
- Work with superior with all team member related matters to ensure productivity
- Ensure all procedures are conducted safely and in accordance to OH&S guidelines
- Maintain a current and thorough knowledge of all housekeeping systems
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Log security incidents and accidents in accordance with hotel requirements
What we need from you
- A minimum qualification in Diploma in Hospitality & Tourism
- At least 2 years of experience in the a supervisory level
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.