- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
Job Types: Full-time, Permanent, Contract
Benefits:
- Professional development
Schedule:
- Day shift
- Monday to Friday
Work Location: In person