IT Infrastructure Support role that provides onsite or remote assistance to end users with hardware & software issues. Mainly supporting users based in Singapore and point of contact for subcontractors. As a member of the PRMMS IT team, he/she will report to the IT Dept Head.
Key Responsibilities:
- Manage and support Azure Cloud Environment and IIS Setup and Configuration and Deployment of applications
- Manage and support Microsoft Office 365 environments
- Provide Help Desk support for workstations, laptops, peripherals, and other IT devices
- Provides technical support to employees for network infrastructure, software & hardware
- Works with help desk ticketing system to open, update, and close tickets in a timely and complete manner
- Manage and document IT assets (workstations, network, software license. mobile)
- Ensure all IT assets comply with company security policies, including patch management
- Install & upgrade Operating Systems (OS), corporate & business applications
- Manage DHCP IP address reservation for workstations
- Troubleshoot hardware & software issues. Escalate to 3rd party vendor as necessary.
- Advise users on corporate IT best practices & security and compliance guidelines and best practices
- Liaise with Security, Application, and Database Support teams in projects and day-to-day operations
- Liaise with 3rd party vendors for integration and installation of hardware & software required for office use, i.e. printers, door access, payroll applications
- Liaise with CTO & Team Leader for IT asset purchase, upgrade & obsolescence
- Manage onboarding and offboarding of staff for IT related
- Provide quality customer service in response to IT Support
- Administer Documentation including PO for related Invoices, claims, etc.
- Handle ISO compliance
- Provide relevant support as necessary and other ad-hoc assignments
Requirements:
- Minimum 3 years of working experience in Azure cloud environment
- Overall 5 years’ experience in Infrastructure or Network Management
- Hands-on experience supporting Microsoft technologies (e.g. Windows, Azure, M365, Intune, SCCM/WSUS) and Apple MacBook
- System administration experience with troubleshooting OS and application logs and knowledge of administrative tasks required to address system-level issues.
- Hands-on experience in managing & replacing computer hardware, software and accessories
- Knowledge of commonly used 3rd party software, e.g., antivirus, proxy client, VPN client
- Experience in modern networking management. (DNS, DHCP, routing, firewall, Wi-Fi)
- Knowledge and experience in managing MS SQL Server environment will be a plus
- Certification in Azure, Cloud, and Microsoft Technologies is a must.
- Fluent in English, both written and oral
- Able to start work immediately
Job Type: Permanent
Pay: $3,500.00 - $4,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person