Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Disney Cruise Line
Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.
About the Role
The Manager, Entertainment & Training Standards is responsible for developing, implementing, and overseeing training programs and operational processes for entertainment and recreation activities. This role ensures adherence to safety protocols, maintains high-quality standards, and drives continuous improvement, all in alignment with guest experience expectations. By optimizing both performance and efficiency, the Manager plays a key role in delivering exceptional guest experiences and supporting the overall success of the organization.
Responsibilities:
Operational Processes
- Design and implement operational processes for entertainment and recreation activities.
- Establish quality standards and conduct audits to ensure compliance.
- Emphasize continuous improvement and alignment with guest experience standards.
Training Programs
- Develop and deliver training programs for shipboard and shoreside teams.
- Manage onboarding, succession planning, and talent development for Youth Activities, Entertainment Hosts, and Leadership roles.
- Oversee documentation, compliance with maritime regulations, and integration with safety/security protocols.
- Partner with Mgr Entertainment Technical Operations to create and manage eLearning content and technical crew training programs.
Collaboration
- Partner with shipboard and shoreside leadership to ensure technical excellence and safety compliance.
- Collaborate with HR and recruiting to build internal and external talent pipelines.
- Support show quality, safety, and operational efficiency through technical training.
Requirements:
- 5-7 years of experience
- Proven experience in designing and implementing training programs and operational processes.
- Strong understanding of maritime regulations and safety protocols.
- Excellent communication and collaboration skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Experience with eLearning content creation and training initiatives is a plus.
The Entertainment & Training Standards Manager will play a crucial role in enhancing the guest experience by ensuring high-quality entertainment and recreation activities. This role will contribute to the continuous improvement of operational processes and training programs, supporting the overall success of the organization.