[What the role is]
Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users.[What you will be working on]
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following:
1. Oversee systems that enable the implementation of service strategies and programmes to meet identified needs and gaps.
- Enhance systems for the reporting and collection of data from programmes, to meet the use cases of funders, programmes and system users;
- Work with users to ensure smooth and secure day-to-day operations for above systems;
- Work with internal partners and external vendors to manage maintenance and upgrades for above systems;
- Partner Government and sector stakeholders to develop innovative and collaborative solutions for programme reporting and data collection; Work with Government agencies to empower service users with information to find the support they need.
2. Analyse programme data to derive insights for improving services and outcomes.
- Sense-make overall trends, issues and gaps from data;
- Enable real-time monitoring of key programme data;
- Identify what makes for good programmes and service user experiences and outcomes; Provide data-based recommendations for improving existing programmes and starting new prorammes.
3. Support the Services Group and NCSS as and when required.
[What we are looking for]
Personal Competencies:
- Working As One Public Service
- Improving and Innovating Continuously
- Project Management
- Data Management & Analysis
- Monitoring & Impact Evaluation
- Design Thinking
Skills Required:
- IT Project Management Skills
- Research and Statistics Analysis
- Stakeholder Management Skills
- Influencing, Facilitation and Communication Skills
- Programme Evaluation Skills Sector/Domain Knowledge
Experience:
Experience in the Government or social services sector is advantageous.
Only shortlisted candidates will be notified.