Responsibilities:
Operations & Service
- Oversee daily front-of-house and back-of-house operations to ensure efficient and smooth service.
- Maintain high standards of food and beverage quality, hygiene, and customer service.
- Monitor stock levels and manage inventory ordering and waste reduction.
- Ensure compliance with health and safety regulations at all times.
- Troubleshoot operational issues and implement quick, effective solutions.
Team Management
- Recruit, train, and supervise staff including baristas, servers, and kitchen staff.
- Schedule shifts, manage time-off requests, and ensure proper staffing levels.
- Conduct regular performance reviews, coaching sessions, and staff meetings.
- Foster a positive and motivating work environment.
Customer Experience
- Ensure every guest has a welcoming and enjoyable experience.
- Handle customer feedback and resolve complaints professionally.
- Implement service improvements based on customer feedback and market trends.
Financials & Reporting
- Assist in managing budgets, controlling costs, and maximizing profitability.
- Track daily sales and report on key operational metrics.
- Help implement pricing strategies and promotional campaigns.
Maintenance & Supplies
- Ensure all café equipment is maintained and serviced regularly.
- Coordinate with suppliers and manage vendor relationships.
Requirements:
- Proven experience as an Operations Manager, Café Manager, or similar role in F&B.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Proficient in POS systems, basic budgeting, and scheduling tools.
- Knowledge of food safety and hygiene standards.
- Great interpersonal and communication skills.
- Flexibility to work weekends and holidays as needed.
Preferred Qualifications:
- Certification in hospitality management or a related field.
- Barista training or experience.
- Experience in multi-site café operations (if applicable).