Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
- Ability to communicate in English and Thai fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in project/program management, or in the development of scalable solutions within the technology or media sector.
- Ability to diagnose and resolve technical issues, and explain technical concepts clearly to audiences.
- Excellent communication, presentation, and time management skills, with accuracy and detail orientation.
- Ability to communicate in Vietnamese fluently to support client relationship management in this region
About the job
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. The team consistently prioritizes partner and creator needs, whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a partner/creator-centric approach. Within a fast-paced, dynamic environment, our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Deliver comprehensive operational support to YouTube partners via email communication. Consult with cross-functional teams to optimize YouTube products and services.
- Collaborate with Partner Managers and Partner Engineers to develop partner-centric business plans and growth strategies.
- Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
- Contribute to the scalability of the reator Success Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.