Challenges
Roles & Responsibilities
- Deliver prompt and excellent frontline services with care, empathy and professionalism
- Handle patient registration, payment collection and bill enquiries
- Provide financial counselling to help patients and next-of-kin make informed decisions through sharing of inpatient bill estimates, available payment modes and financial assistance
- Coordinate with relevant stakeholders to facilitate admission and financial counselling processes for seamless patient experience Support in administrative and logistical tasks, with opportunities to be involved in improvement initiatives that contribute towards the transformation of overall healthcare financing journey
Requirements
- Diploma in any discipline/ GCE 'A'/'O' Level /Higher NITEC / NITEC in any disciplines
- Frontline / customer service experience preferred
- Proficient in computer application i.e. MS Office
- Able to multi-task and work in a fast-paced,dynamic environment
- An adaptable team player with good interpersonal and communication skills
- Able to work on weekends and public holidays