The project management and delivery team ensures the success of delivering high quality product offerings all across our platforms. We work with various stakeholders to tackle blockers, manage the timeline and enhance the existing workflow and tools to acheive release efficiency across all products launch.
Role summary
We are seeking a Product Operations Associate to manage Crypto.com’s product offerings.This pivotal role offers an exceptional opportunity to gain practical experience in crypto product operations and project coordination, supporting one of the largest finance apps in the world. You will collaborate with cross-functional teams to improve operational excellence and create a seamless user experience for buying, selling, storing, and utilising Cryptocurrencies. As the number 1 most downloaded Crypto app in many markets globally, your contributions will directly impact millions of users worldwide. You will play a crucial role in ensuring the successful delivery of high-quality product offerings across all our platforms.Join our innovative and fast-paced team to drive product excellence and embrace ownership in a dynamic, growth-driven environment.
Responsibilities
- Coordinate seamless release and manage timelines for diverse Crypto.com product offerings
- Collaborate closely with stakeholders across teams to gather and align requirements for successful delivery
- Execute standard operating procedures (SOPs) with precision and diligence to ensure impeccable implementation of changes
- Identify operational inefficiencies in existing processes and propose innovative solutions to resolve bottlenecks proactively
- Support new product launch and market expansion
- Act as PIC for specific product verticals
- Work with cross-functional teams to define, prioritise and resolve product issues with clarity and focus
- Review escalated issues from customer service and follow up with appropriate stakeholders to ensure timely and effective resolutions
- Weekend/Holiday coverage may be required
Requirements
- Ability to collaborate effectively with people at all level
- Excellent interpersonal, communication, organisation and prioritisation skills
- Strong aptitude for understanding the needs of both technical and non-technical stakeholders
- Detail-oriented and a commitment to delivering high-quality work
- Highly motivated to troubleshoot problems, drive positive change, and take on new challenges proactively
- Adaptive to change and comfortable working in fast-paced, dynamic environments
- Capable of working and making sound decisions independently with critical thinking
- Fast learner with a proactive and solution-oriented mindset
- Knowledge of crypto trading and experience in operations are highly preferred
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Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.