Product Support Intern

Company

i-PRO APAC Pte Ltd

Designation

Product Support Intern

Date Listed

25 Aug 2025

Job Type

Entry Level / Junior Executive

Job Period

From Sep 2025, For At Least 6 Months

Profession

Engineering

Industry

Artificial Intelligence / Smart Automation

Location Name

Lavender Street, CT Hub 2, Singapore

Address

114 Lavender St., Singapore 338729

Map

Allowance / Remuneration

$900 - 1,000 monthly

Company Profile

Join our dynamic Sales Engineering team and gain hands-on experience in supporting product development, project coordination, and technical documentation. This internship offers a unique opportunity to work closely with cross-functional teams and contribute to real-world projects.

Job Description

Key Accountabilities:

1. Documentation Support

• Assist in creating and updating product documentation such as user manuals, specification sheets, quick guides, and catalogues using existing resources.
• Ensure accuracy and consistency across all materials for new product launches.

2. Project Coordination

• Support the project management team by tracking development timelines and progress for new products.
• Help maintain project schedules and communicate updates to relevant stakeholders.

3. Product Testing & Evaluation

• Participate in hands-on testing and evaluation of new products based on established standards and criteria.
• Document findings and provide feedback to the engineering team.

4. Marketing Material Review

• Collaborate with the marketing team to review and verify the accuracy of online product content.
• Ensure all product information is current and aligned with technical specifications.

5. Support Ticket Monitoring

• Assist in managing the online support system by tracking and processing support tickets.
• Follow up to ensure timely resolution and proper documentation of issues.

6. Demo Stock Management

• Oversee demo units, samples, and loan stock inventory.
• Monitor stock movement and maintain accurate records for tracking purposes.

7. Ad-hoc Tasks

• Perform additional tasks as assigned to support team operations and project needs.

Qualification:

• Currently pursuing a diploma or degree in Engineering, Information technology, Business, or a related field.
• Basic understanding of product development and engineering concepts.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint); experience with documentation tools is a plus.

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.