LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
JOB SCOPE
Background
At Marina Bay Sands, the Customer Experience Analytics & Process Improvement (CX&PI) team is entrusted with the responsibilities to work collaboratively with all operational units of the integrated resort and support businesses to continuously make improvements in Service, Processes, Productivity, and Process Improvement. This is achieved through a razor-sharp focus on the Marina Bay Sands Customer journey. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.
We are seeking an organized, detail-oriented, energetic and forward-looking team player, who thrives well in a fast-paced environment with clear communication skills. This role is pivotal for supporting the essential planning, seamless execution and collaborative engagement for a process improvement program designed uniquely for Marina Bay Sands’ management team.
Job Responsibilities
-
Strategic Oversight and Management
- Development, planning and logistics for the successful execution of the continuous improvement program, referred to as ‘IGNITE’, within MBS, focusing on creating awareness mainly through training workshops, and multiple internal and external engagement initiatives.
- Coordinate and track project tasks, milestones, and dependencies, providing regular updates to stakeholders
- Ensure timely communication and dissemination of program schedules and key dates to relevant stakeholders, facilitating smooth coordination and participation
-
Reporting and Documentation
- Lead the communication plan for the IGNITE program within MBS to promote and drive interest and grow participation for the various workshops/Forum/industry visits.
- Curate Content to cultivate change agents within MBS through on-going internal engagement via social media (FB) posts, activities, videos to promote creative thinking, problem solving and process improvements.
- Coordinate and track project tasks, milestones, and dependencies, providing regular updates to stakeholders
- To collect constructive feedback from workshops, forums and learning visits for continuous improvement via survey platforms.
- Prepare Executive Presentations for management to update program highlights, successful launches.
- Collaborate with Human Resources Team to monitor and record training hours to ensure accurate tracking and reporting, maintaining up-to-date records for all participants.
-
Process Improvement Program Development
- Actively seek out innovative ideas/technology to solve business problems or add value to Operations and positively impact service or productivity. This includes coordinating visits to evaluate new products and innovations in the market.
- Familiar with the training content on continuous improvement tools and concepts (i.e. Lean, Six Sigma, Kaizen) for different platforms. (i.e. Online learning slides, face to face workshops)
JOB REQUIREMENTS
- Degree in Business or Project Management with a strong interest in Hospitality Management / Customer Experience
- 2-3 years’ experience in supportive role for any program management contributing to successful events and program outcomes
- Share our Company values of Passion, Creativity, Teamwork, Respect and Integrity.
- Excellent verbal and written communication skills for effective collaboration and information conveyance of multiple stakeholders at various levels
- High proficiency of Technical Tools, particularly MS Word, Excel, PowerPoint, Photoshop, and any media content creation applications
- Positive and proactive team player, with the ability to think creatively and see opportunities in every situation to propose and identify efficient and effective solutions.
- Self-starter who strives to add value to the team.
- Thrive under pressure in a fast-paced and dynamic environment with tight deadlines.
- Strong organizational multitasker, prioritize effectively
- Ensure smooth and flawless execution of the program meeting defined timelines
- Dedicated team player with a keen enthusiasm for Continuous Learning
- Quick learner who can translate newly acquired knowledge into actionable insights
- Provide comprehensive administrative support to project teams, including but not limited to handling project documentation for relevant stakeholders as required.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.