Your day-to-day
Financial Returns:
Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Hit all personal/team sales goals and maximise profitability
prepare the departmental budget and financial plans including the hotel marketing plan
People:
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
Drive a great working environment for teams to thrive - connect departments to create sense of one team
Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Guest Experience:
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests
Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Ensure front office staff provides guests with prompt service, professional attention and personal recognition
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals
Responsible Business:
Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiries
Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
Accountabilities
This is the top rooms division job in a large hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees.
Requirements
Degree/ Diploma or certification equivalent in Hotel Management or Business Administration.
At least 2 years of work experience in a similar capacity in a hotel environment
Have leadership experience and enjoys coaching team members
Team player who finds satisfaction in great teamwork