A Singapore-based subsidiary of a European semiconductor group is seeking a hands-on Sales Back Office Executive to support its growing U.S. market . This end-to-end sales operations role is key to ensuring a seamless order-to-cash (OTC) process for their sales team.
Responsibilities
Order-to-Cash Process (U.S. Customers)
- Prepare USD quotations, manage pricing updates and approvals and convert Pos to Sos.
- Maintain accurate data in CRM system : accounts, contacts, opportunities, forecasts
Billing, Tax & Compliance
- Issue and reconcile USD invoices, track collections, credit notes and RMAs
- Coordinate U.S. sales-tax documentation with Finance (resale/exemption certificates)
- Apply correct tax rules (U.S. and EU), Incoterms and export/import regulations
Logistics & Documentation
- Liaise with global forwarders (UPS, FedEx, DHL) to manage shipping, customs docs, HS codes
- Provide proactive updates on delivery timelines and manage returns/RMAs
Customer & Sales Support
- Handle order/billing queries from U.S. customers
- Complete vendor onboarding forms, security/insurance documents, W-8BEN-E/W-9 coordination
- Prepare order confirmations and support post-sale handoff processes
Reporting & Controls
- Generate weekly dashboards: bookings, billings, shipment SLAs, tax/exemption status
- Maintain internal SOPs, templates and ensure PDPA-compliant document storage
Requirements
- Diploma/Degree in Business, Commerce or related fields
- 2–5 years’ experience in sales operations, order/sales management ideally with U.S. customers.
- Must be familiar with handling of U.S. sales-tax, international shipping and export
- Proficient in CRM systems, spreadsheets, ERP/accounting tools
- Knowledge of Avalara, TaxJar, Stripe, ShipStation is a nice-to-have
- Strong communicator, detailed and ability to work with cross-functional stakeholders and deadlines
Offer Details
- Working: 9am - 6pm with partial overlap with U.S.time zones at times.
- Salary: $4,000 to $6,000/month
- Benefits: 20 days annual leaves, medical, performance bonus
- Location: Sin Ming Lane (hybrid work model)
- Commencement: earliest
Applicants are encouraged to apply with resume highlighting relevant work experience aligned
with key responsibilities stated in the J.D., along with expected salary and earliest availability.
Email - jobs@c-connect.com.sg
Karin Leng R1103490
C-Connect Consultants Pte Ltd
18 Robinson Road #15-01
Singapore 048547
Telephone: 6955 7787 Mobile: 9843 5711
Employment Agency Licence no.: 18C9211
Website: c-connectconsultants.careers