As the Sales Manager, you are expected to perform the following key responsibilities:
Develop sales strategies
Create sales opportunities
Acquire sales accounts
Manage buyer relationships
Manage team members.
Develop sales strategies
- Create sales plans based on specific buyer segments.
- Monitor sales channels, analyse competitors and market demand.
- Identify sales performance issues and recommend improvements.
Create sales opportunities
- Build network and leads.
- Develop plans to acquire new buyers
- Improve customer acquisition and retention strategies.
Acquire sales accounts
- Understand buyers' needs and present sales proposals
- Address customer issues and needs.
- Follow up with key buyers to close deals and ensure payment.
Manage buyer relationships
- Create buyer relationship management programs.
- Use buyer feedback and market trends for product improvements.
- Enhance buyer retention and loyalty through data analysis.
- Address issues with appropriate responses.
Manage team members.
- Manage the department's budget.
- Train and evaluate team members.
- Oversee recruitment and retention efforts.
- Review work processes for improvement.
- Perform other ad-hoc duties as assigned by Superior.
Requirements
- Minimum Polytechnic Diploma / Bachelor’s Degree or equivalent.
- Minimum 8 years working experience in FMCG field.
- Proficient in creating and implementing various sales methodologies to drive performance
- Proficient in monitoring sales channels and analyse competitors and market demand
- Skilled in analysing sales performance metrics and customer feedback to identify trends and improvements.
- Familiar with CRM systems for managing customer relationships and tracking sales.
- Experienced in creating targeted sales plans for specific customer segments
- Ability to manage and allocate departmental budgets effectively.
- Competence in preparing sales reports and proposals
- Skilled in assessing team needs, training and evaluating performance.
- Ability to communicate effectively with Chinese-speaking customers
- Ability to communicate with Japanese-speaking customers (Optional)