The Sales & Renewals Operations Specialist will be responsible for managing license renewals, support & service maintenance quotations, invoicing, accounts receivable/payable, and supplier coordination. Based in Singapore, this role ensures smooth regional sales operations, timely renewals, and accurate financial transactions while supporting the sales and finance teams.
Key Responsibilities:
1. Sales Administration & Renewals Management
- Prepare and process service maintenance quotations and renewal proposals for customers.
- Track and manage license/subscription renewals , ensuring timely follow-ups and compliance.
- Maintain a renewals database and forecast upcoming renewals for planning.
- Coordinate with sales teams to ensure customer retention and smooth renewal processes.
2. Invoicing & Accounts Receivable (AR)
- Generate and issue invoices for renewals, services, and licenses.
- Monitor accounts receivable , follow up on overdue payments, and resolve billing discrepancies.
- Reconcile customer accounts and ensure accurate financial records.
3. Accounts Payable (AP) & Supplier Coordination
- Process vendor invoices and ensure timely payments to suppliers.
- Verify and reconcile supplier statements, resolving discrepancies if any.
- Maintain records of expenses and assist in financial reporting.
4. Documentation & Process Improvement
- Maintain organized records of contracts, purchase orders, and renewal documents.
- Identify opportunities to automate and streamline sales operations and financial processes.