- SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
- SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
- Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
- Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
- Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
- SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.