Senior Associate, Global Freight (Operations)

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Freight team, responsible for ensuring smooth fulfillment of orders and shipments for customers across more than 60 countries worldwide. The incumbent will be equipped through multi-disciplinary training, in order to maintain and enhance our fundamental operational processes.

• Manage port-to-door/ door-to-door freight operations for the assigned region, including the relevant shipping documentation and administration (invoice validation, document archiving, TMS management etc.)
• Monitor and ensure the timely delivery of both regular orders and pre-orders shipments, liaising directly with service providers to resolve in-transit issues
• Collaborate with Freight team members to explore solutions and innovate around operational constraints
• Maintain strong communications with the wider organization, ensuring that relevant stakeholders are updated on Freight-related matters (Fulfillment, Supply & Demand)
• Partner with Vendor Management to actively raise & resolve vendor-related e.g. non-compliance with SOPs, container space allocation failures etc
• Drive process and system improvements to enhance operational efficiency
• Remain updated on the assigned region’s shipping and customs regulations
• Analyze and contribute to monthly operational reports, providing action plans for improvements
• Ensure accuracy of data used in dashboards and reports for daily operation monitoring and identify discrepancies to the relevant stakeholders to maintain data integrity
• Be the technical subject matter expert on logistics processes and role model as a senior member of the team

• Experience handling inbound and outbound shipments (FCL/LCL) along with shipping documents such as BL, PL, CI.
• Solid understanding of the Shipping Incoterms (i.e FOB, DDP, DAP)
• Diploma or Bachelor’s in Business Operations/ Supply Chain/ Logistics, or a relevant field
• Proficient in written and spoken English and Chinese (to liaise with Mandarin speaking counterparts)
• Strong communicator with the ability to engage effectively with internal teams, 3PLs, freight forwarders, and overseas counterparts on both technical and non-technical matters
• Decisive, action-oriented, results-focused
• Fast learner and creative problem solver who seeks continuous improvement and process innovation
• Able to work independently and collaboratively under tight deadlines and diverse situations
• Intrapreneurial mindset – takes ownership, shows initiative, and adapts well to different characters and situations

• Work experience in operational logistics, shipping, freight forwarding industry is a major plus
• Experience in the ecommerce/ direct-to-consumer industry

• A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career.
A workplace for millennials
• -open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry.
Health, vision and dental care
• -excellent employee benefits so you can work with the best frame of mind.
• Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
• A competitive salary package, with boundless opportunities for development and growth.